Privacy Policy | Sheppy's Publications

Sheppy's Publications ("we", "our", or "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit sheppyspublications.com or use any of our services.

1. Information We Collect

We collect information you provide directly to us, including:

Account information — name and email address when you register (passwords are encrypted and never stored in plain text)
Order information — delivery address, payment details (processed securely by Paystack), and purchase history
Service requests — name, email, phone number, and details of your publishing enquiry
Newsletter subscriptions — your email address
Contact messages — name, email, phone, and the content of your message

We also collect certain information automatically when you visit our site, including your IP address, browser type, pages visited, and time spent on pages. This is used solely for analytics and security purposes.

2. How We Use Your Information

To process and fulfil your orders
To respond to your service requests and enquiries
To send order confirmations and download links
To send our newsletter (only if you subscribed)
To improve our website and services
To detect and prevent fraudulent or spam activity
To comply with legal obligations

We will never sell your personal information to third parties.

3. Payments

All payments are processed by Paystack, a PCI-DSS compliant payment processor. We do not store your card details on our servers. Paystack's privacy policy is available at paystack.com/gh/privacy-policy.

4. Cookies

We use essential cookies to keep you logged in and maintain your shopping cart. We also use Google reCAPTCHA to protect our forms from spam, which may set its own cookies. By using our site, you consent to these cookies.

5. Third-Party Services

We use the following third-party services:

Paystack — payment processing
Supabase — secure file storage for digital book downloads
Cloudinary — image hosting and optimisation
Resend — transactional email delivery
Google reCAPTCHA — spam protection on forms
Google Maps / Places — address autocomplete at checkout

Each of these services has its own privacy policy and data handling practices.

6. Data Retention

We retain your account and order data for as long as your account is active or as required by law. If you delete your account, we will remove your personal data within 30 days, except where retention is required for legal or accounting purposes.

7. Your Rights

You have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data
Unsubscribe from our newsletter at any time
Object to processing of your data for marketing purposes

To exercise any of these rights, please contact us at info@sheppyspublications.com.

8. Security

We take reasonable technical and organisational measures to protect your personal data, including encrypted connections (HTTPS), secure password hashing, and rate limiting on all forms. However, no method of transmission over the internet is 100% secure.

9. Children's Privacy

Our services are not directed at children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

← Back to Home